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Author Topic: PC rebooting problem
Mad Max
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posted 07-15-2006 11:03 AM     Profile for Mad Max   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
I consider myself to be quite smaht when it comes to fixing computer problems but this one has got me foxed. My main PC has been restarting from time to time and I don't know why. The first time I noticed it had rebooted I thought it was Windows automatic updates but now I know it's not that. Today it really started playing up and restarted a few times while I was sitting in front of it. Now the weird bit. Sometimes when it was starting it would stutter. Yip, all the fans would come on, then switch off. On and off, on and off, on and off and then just off. It would do this in quick succession.

It's on now and has been running for a while without any problems.

I thought it might be the power supply. Actually, I hope it is that because that's easy to replace and relatively cheap.

Here are a list of things that I have checked:
all the fans come on
all the voltage levels are within range
all the temperatures are within range

I used Intel Desktop Utilities to check this out.

Any ideas? I know it's kinda vague but that's all I have to go on. If there are any tools that can be used for diagnosing hardware faults that you can recommend, I am all ears.

There are no messages in the Event Viewer logs and I don't get any messages when the machine dies, it just plain switches off.

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Mad Max
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posted 07-15-2006 12:49 PM     Profile for Mad Max   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
For what it's worth, since looking into this issue it seems like the PC stays on for a while then shutsdown which is then followed by the sporadic on / off bullshit.

I'm running memtest+ just now even though I am sure it's not a memory problem.

I was also watching the voltages and temperatures to see if I noticed any spike or general weirdness but didn't see any of that. I'm wondering if the PSU could be overheating and that's what's causing it to switch off. For some reason I'm sure it's not related to any of the other components.

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grumpy
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posted 07-15-2006 12:56 PM     Profile for grumpy   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
power supply
heat issues

check on those
especially powersupply

make sure the fan on ur gfx card still works

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Mad Max
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posted 07-15-2006 01:38 PM     Profile for Mad Max   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
interestingly enough, memtest+ has been running for over 50mins without any issues. I work in QA and my least favourite issue-type is the good old intermittant failures...just like this appears to be.

Everything seems to work just fine except for the reboots. I'll need to configure Intel Desktop Utilities to log all the system summary information so I can check it the next time it reboots. If it does that is.


UPDATE: memtest+ completed two full scans in about 80mins. No reboots. I'm back on my "faulty" PC with Windows running, let's see how long it lasts before rebooting again.

[ 07-15-2006: Message edited by: Mad Max ]

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AcidWarp
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posted 07-15-2006 09:41 PM     Profile for AcidWarp   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
I'd go with what grumpy said.

If you have one laying around, you should try substituting a known good power supply and see what happens.

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“I have noticed even people who claim everything is predestined, and that we can do nothing to change it, look before they cross the road.”

“Intelligence is the ability to adapt to change.”

--Dr. Stephen Hawking.


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Mad Max
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posted 07-16-2006 10:58 AM     Profile for Mad Max   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
No reboots since yesterday. Weird. I wonder if it was a loose connection that I rectified while fiddling around inside. Damn computers!

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AcidWarp
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posted 07-16-2006 01:18 PM     Profile for AcidWarp   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
Could be.

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“I have noticed even people who claim everything is predestined, and that we can do nothing to change it, look before they cross the road.”

“Intelligence is the ability to adapt to change.”

--Dr. Stephen Hawking.


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WillyTrombone
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posted 07-16-2006 04:44 PM     Profile for WillyTrombone   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
Like everyone said, the the most likely cause is a heat problem. A loose connection is pretty possible, too. Did you blow a whole lot of dust out of the PSU or any of the heatsinks on the motherboard? For heat problems, it's rare to see a spike. Usually it just slowly creeps up on you. Was it any more likely to reboot during heavy use?

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Mad Max
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posted 07-17-2006 01:15 PM     Profile for Mad Max   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
I have ruled out heat being a problem just because there is nothing in the logs. Intel Desktop logs alerts when things happen like voltage spikes and heat / fan problems. Nothing like that has been reported.

I didn't do anything much inside of the unit and I didn't dislodge any dust, nothing that was noticable anyway.

Today I swapped out the power supply. Got an antec True Power 2.0, 430W from CompUSA. It's supposed to be $100 but with all the rebates it was only $40. So, if this works, then at least I have a PSU with 80W more power. Difficult to tell whether this is the solution though since the reboots were pretty random. I just have to wait and see. I guess if the problem persists it's likely to be a motherboard issue but I'll just wait and see what happens.

Thanks for the help, guys!


EDIT : to answer your question, Willy. The reboots seemed random. I mean, this morning I came downstairs and the PC was off. It was on last night and it wasn't doing anything. At night it's a bit cooler too so I would expect heat to be less of an issue at night than during the day. For cooling I have a fan on the cpu, a fan on the video card, a large case fan and a side case fan that is directed at the cpu. The PSU also has a fan.

[ 07-17-2006: Message edited by: Mad Max ]

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AcidWarp
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posted 07-17-2006 01:51 PM     Profile for AcidWarp   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
Do you know if the PC is set to reboot automatically when it BSODs?

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“I have noticed even people who claim everything is predestined, and that we can do nothing to change it, look before they cross the road.”

“Intelligence is the ability to adapt to change.”

--Dr. Stephen Hawking.


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Snaggles
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posted 07-17-2006 07:06 PM     Profile for Snaggles   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
check your mobo too for swelling or bleeding caps...
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Mad Max
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posted 07-17-2006 08:15 PM     Profile for Mad Max   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
AW ~ I don't think it's an OS problem because sometimes the problem was occurring before the PC even booted up i.e. Windows would shutdown and then the PC would not boot up again. Sometimes it would, other times it would stutter like it was trying to start then immediately stop again. By that I mean I would hear the drives and fans start to spin then immediately stop.

Snaggles ~ I didn't notice anything but then I didn't look too carefully. Next I am in there I will check it out.

One "annoying" feature of the new power supply seems to be that it controls the speed of the CPU fan somehow. Now my fan idles at about 1000rpm but when my CPU is busy it spins up way higher than that. I can't say exactly how fast it's going because every time I go to check, the the fan slows down again. For example, playing Hit Man Blood Money, the CPU fan speeds up but when I shut it down and open up Intel Desktop Utililites, everything has calmed down. Now why is this annoying? The noise the fan makes when it's at full pelt. It's not a bad noise, just louder than I am used to.

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WillyTrombone
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posted 07-17-2006 10:09 PM     Profile for WillyTrombone   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
hmm... that is a stumper.

The heat thing is just a good first guess with those kinds of problems. It's really common and easy to fix. Power issues can be a little harder to diagnose and will often present more than just random reboots (I've had a few computers that lacked adequate wattage, and they would have to startup twice. They would boot and then reboot once almost instantly then continue to post and load fine after that. My theory was that the fans and hard drives were overdrawing current but that once the first kick started them spinning, there was enough juice run.)

If the PSU doesn't solve the problem, the next thing I would do is start removing or swapping out components like cards and fans and RAM modules and seeing if it runs alright. Reinstalling windows is another option that might be high on the list of most techs, but I personally hate to have to do that just because it's such a PITA to get everything reinstalled and reconfigured. Plus, it's not too highly likely that a software problem is the root cause here (though it is a distinct possibility. Maybe try grabbing all the newest drivers for your hardware and all the newest runtime packages and updates as well.) So ruling out power and heat, IMO the next likeliest thing is damaged or malfunctioning hardware Overheating video cards can cause reboots, but you'll usually have screen corruption or notice a correlation between heavy activity and stability problems. Ruling that out, blown out electronics these days rarely have any external presentation of damage so other than removing or swapping pieces one at a time, there's no sure-fire way to diagnose that I know of.

I hate to say it, but it really is starting to sound to me like it might be a mainboard or cpu problem.

[ 07-17-2006: Message edited by: WillyTrombone ]

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AcidWarp
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posted 07-18-2006 03:25 AM     Profile for AcidWarp   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
I don't see how the psu could control the CPU fan like that. Maybe pop the side off and take a look see under varying conditions.

I could be your power supply ratcheting up as load increases (as it would while gaming).

--------------------

“I have noticed even people who claim everything is predestined, and that we can do nothing to change it, look before they cross the road.”

“Intelligence is the ability to adapt to change.”

--Dr. Stephen Hawking.


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Mad Max
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posted 07-18-2006 10:44 AM     Profile for Mad Max   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
quote:
Originally posted by AcidWarp:
I don't see how the psu could control the CPU fan like that. Maybe pop the side off and take a look see under varying conditions.

I could be your power supply ratcheting up as load increases (as it would while gaming).


It's definitely the CPU fan. I did have the side off and I watched all the fans while idle. I then started the game and heard the fan speed up. This is not something I would do ordinarily but I stopped the fans manually one at a time until I determined that it was the CPU fan spinning harder.

The PSU that I got is supposed to be a smarter one - whatever that all entails. Another difference is that it has ax12 connector to my motherboard whereas the old supply had only a 2x10.

Here is a line from the spec of my PSU:
"Fan Only power connectors allow True Power to control case fan speeds, reducing total system noise" -- however, my CPU fan is connected directly to the motherboard so I don't know what the PSU can do to affect it. I will write to Antec and see what they say.

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Mad Max
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posted 07-18-2006 10:46 AM     Profile for Mad Max   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
BTW - PC was on all last night, no reboot. When I got downstairs I was like, "bugger" because the computer was silent and the screen was black. However, I moved the mouse and everything sprang into life, the PC was just very quiet.

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WillyTrombone
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posted 07-18-2006 02:50 PM     Profile for WillyTrombone   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
it probably cuts the voltage to the +12 rail.

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Mad Max
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posted 07-18-2006 02:58 PM     Profile for Mad Max   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
Antec says they don't know how the PSU can affect the speed of the CPU fan and they suggest returning the unit within the warranty period. I think I am going to contact Intel and see if they can fill me in a little more. I don't know what the difference between the 2x10 and 2x12 connectors are but those addition 4 pins must do something. Perhaps they control the voltage that goes to the CPU fan for example.

As an aside, I have a similar problem with my Dell here at work all because of an incorrect heatsink! I would be running a test that put my PC under heavy load and the fan would SCREAM!!! sometimes even after the test had completed. New heatsink, problem sorted. All the cooling hardward that I use on my rig at home is the stuff that was packaged with my purchases i.e. no adhoc cooling (although I am thinking I may upgrade my cooling since our house can get pretty hot during the day and my PC is stuck under a desk where airflow is not optimal - no other place for it to go).

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Mad Max
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posted 07-18-2006 03:14 PM     Profile for Mad Max   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
from Intel's knowlegde base:

What is Intel? Precision Cooling?

Intel® Precision Cooling automatically adjusts the chassis fan speeds depending on the system's temperature. This feature reduces system fan noise by lowering the speed of the chassis fans connected to the front and rear chassis fan connectors. The processor fan connector is not controlled.

Interesting because something is changing the speed of my fan.


Edit: I am going to have to verify again that it is the CPU fan that is speeding up. I am sure it is but all this conflicting information is making me question my sanity!

[ 07-18-2006: Message edited by: Mad Max ]

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Mad Max
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posted 07-18-2006 11:54 PM     Profile for Mad Max   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
I checked and it is definitely, without question my CPU fan that is making all the noise. Intel didn't answer my question (yet) and Antec don't see how the PSU can affect the CPU fan speed. I only have the bog-standard heatsink and fan assembly so I may invest in something a little more heavy duty and quieter. Of course with the motherboard / chipset I have that means dismantling the whole thing so I can attach a mounting bracket on the underside of the motherboard. Oh what fun.

I checked to make sure the current assembly is tight and it feels like it is. I was concerned that maybe I dislodged something when replacing the PSU. Maybe the CPU fan is running fine but now it's just noiser than before. Seems like a strange coincident to me though. What rate does your fan spin when the CPU is loaded? I never used to notice my CPU fan making any noise at all but now I do. Right now it's 1600rpm and quiet as a mouse. Now it just spun up to 2100rpm and the mouse is a little less quiet. When I disable fan control in the BIOS the fan is locked at about 4000rpm and I can barely hear myself think. That's an exageration but I know for a fact that when I've been playng scary games in the wee hours that there wasn't a constant fan whine in the background. Maybe it's time to build a new PC? After all this one is almost 12 months old!

[ 07-18-2006: Message edited by: Mad Max ]

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dAm
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posted 07-19-2006 12:22 AM     Profile for dAm   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
Maybe you have something in your bios that's controlling the cpu fan speed. I know the last Gigabyte board I had came with a utility that would turn the "Smart fan" option on but that was through Windows. Maybe your last ps was noiser than the new one and you just didn't notice the cpu fan speeding up.
Just a thought.

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dAm
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posted 07-19-2006 12:23 AM     Profile for dAm   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
when I said "Smart fan" option I did mean it controlled the cpu fan, not just a case fan.

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Mad Max
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posted 07-19-2006 12:30 PM     Profile for Mad Max   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
My BIOS does have a setting for controlling the CPU fan and I've tried both settings - both are loud but the fan is not always on full speed when the controller is enabled.

The noise is also definitely new. I play some games where you need to sneak around and listen for things which I can't really do as easily now. Actually, I'm surprised I can sneak up on anyone the racket it makes.

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GFKiller
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posted 07-20-2006 12:06 AM     Profile for GFKiller   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
You should be able to disable the "Smart-Fan" feature for the processor fan in the BIOS. Just shut it off all together.
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Mad Max
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posted 07-20-2006 10:38 AM     Profile for Mad Max   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
quote:
Originally posted by GFKiller:
You should be able to disable the "Smart-Fan" feature for the processor fan in the BIOS. Just shut it off all together.

I did that already (keep up, GFK - see above ) but that just meant the fan stayed at 4000rpm (loud). I got a new fan yesterday, a Zalman 9500 and now my rig is quiet again and running 30 degrees cooler.

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AcidWarp
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posted 07-20-2006 12:40 PM     Profile for AcidWarp   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
Heh, glad you got it sorted Max.

I like the smart-fan feature, then again my CPU Cooler never gets loud to begin with (even at full blast).

--------------------

“I have noticed even people who claim everything is predestined, and that we can do nothing to change it, look before they cross the road.”

“Intelligence is the ability to adapt to change.”

--Dr. Stephen Hawking.


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Mad Max
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posted 07-20-2006 04:06 PM     Profile for Mad Max   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
All I really needed to do was throw a wad of cash at it and it sorted itself out. Kinda like my wife. Just kidding, my wife earns more than I do!

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GFKiller
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posted 07-20-2006 04:19 PM     Profile for GFKiller   Author's Homepage     Send New Private Message   Edit/Delete Post   Reply With Quote
quote:
Originally posted by Mad Max:
I did that already (keep up, GFK - see above ) but that just meant the fan stayed at 4000rpm (loud). I got a new fan yesterday, a Zalman 9500 and now my rig is quiet again and running 30 degrees cooler.

Hehehe, I tried to keep up, I really did! LOL

I'm glad to see you got it all sorted out though.


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