Author
|
Topic: PC rebooting problem
|
Mad Max
Sarge
Member # 622
Member Rated:
|
posted 07-15-2006 11:03 AM
I consider myself to be quite smaht when it comes to fixing computer problems but this one has got me foxed. My main PC has been restarting from time to time and I don't know why. The first time I noticed it had rebooted I thought it was Windows automatic updates but now I know it's not that. Today it really started playing up and restarted a few times while I was sitting in front of it. Now the weird bit. Sometimes when it was starting it would stutter. Yip, all the fans would come on, then switch off. On and off, on and off, on and off and then just off. It would do this in quick succession.It's on now and has been running for a while without any problems. I thought it might be the power supply. Actually, I hope it is that because that's easy to replace and relatively cheap. Here are a list of things that I have checked: all the fans come on all the voltage levels are within range all the temperatures are within range I used Intel Desktop Utilities to check this out. Any ideas? I know it's kinda vague but that's all I have to go on. If there are any tools that can be used for diagnosing hardware faults that you can recommend, I am all ears. There are no messages in the Event Viewer logs and I don't get any messages when the machine dies, it just plain switches off. -------------------- Miss you guys.
Posts: 1487 | From: | Registered: Aug 1999 | IP: Logged
|
|
Mad Max
Sarge
Member # 622
Member Rated:
|
posted 07-15-2006 12:49 PM
For what it's worth, since looking into this issue it seems like the PC stays on for a while then shutsdown which is then followed by the sporadic on / off bullshit.I'm running memtest+ just now even though I am sure it's not a memory problem. I was also watching the voltages and temperatures to see if I noticed any spike or general weirdness but didn't see any of that. I'm wondering if the PSU could be overheating and that's what's causing it to switch off. For some reason I'm sure it's not related to any of the other components. -------------------- Miss you guys.
Posts: 1487 | From: | Registered: Aug 1999 | IP: Logged
|
|
|
Mad Max
Sarge
Member # 622
Member Rated:
|
posted 07-15-2006 01:38 PM
interestingly enough, memtest+ has been running for over 50mins without any issues. I work in QA and my least favourite issue-type is the good old intermittant failures...just like this appears to be.Everything seems to work just fine except for the reboots. I'll need to configure Intel Desktop Utilities to log all the system summary information so I can check it the next time it reboots. If it does that is. UPDATE: memtest+ completed two full scans in about 80mins. No reboots. I'm back on my "faulty" PC with Windows running, let's see how long it lasts before rebooting again.
[ 07-15-2006: Message edited by: Mad Max ] -------------------- Miss you guys.
Posts: 1487 | From: | Registered: Aug 1999 | IP: Logged
|
|
AcidWarp
Sarge
Member # 997
Member Rated:
|
posted 07-15-2006 09:41 PM
I'd go with what grumpy said.If you have one laying around, you should try substituting a known good power supply and see what happens. -------------------- “I have noticed even people who claim everything is predestined, and that we can do nothing to change it, look before they cross the road.” “Intelligence is the ability to adapt to change.” --Dr. Stephen Hawking.
Posts: 4363 | From: Waterloo, Ontario | Registered: Nov 1999 | IP: Logged
|
|
|
AcidWarp
Sarge
Member # 997
Member Rated:
|
posted 07-16-2006 01:18 PM
Could be.-------------------- “I have noticed even people who claim everything is predestined, and that we can do nothing to change it, look before they cross the road.” “Intelligence is the ability to adapt to change.” --Dr. Stephen Hawking.
Posts: 4363 | From: Waterloo, Ontario | Registered: Nov 1999 | IP: Logged
|
|
|
Mad Max
Sarge
Member # 622
Member Rated:
|
posted 07-17-2006 01:15 PM
I have ruled out heat being a problem just because there is nothing in the logs. Intel Desktop logs alerts when things happen like voltage spikes and heat / fan problems. Nothing like that has been reported.I didn't do anything much inside of the unit and I didn't dislodge any dust, nothing that was noticable anyway. Today I swapped out the power supply. Got an antec True Power 2.0, 430W from CompUSA. It's supposed to be $100 but with all the rebates it was only $40. So, if this works, then at least I have a PSU with 80W more power. Difficult to tell whether this is the solution though since the reboots were pretty random. I just have to wait and see. I guess if the problem persists it's likely to be a motherboard issue but I'll just wait and see what happens. Thanks for the help, guys! EDIT : to answer your question, Willy. The reboots seemed random. I mean, this morning I came downstairs and the PC was off. It was on last night and it wasn't doing anything. At night it's a bit cooler too so I would expect heat to be less of an issue at night than during the day. For cooling I have a fan on the cpu, a fan on the video card, a large case fan and a side case fan that is directed at the cpu. The PSU also has a fan.
[ 07-17-2006: Message edited by: Mad Max ] -------------------- Miss you guys.
Posts: 1487 | From: | Registered: Aug 1999 | IP: Logged
|
|
AcidWarp
Sarge
Member # 997
Member Rated:
|
posted 07-17-2006 01:51 PM
Do you know if the PC is set to reboot automatically when it BSODs?-------------------- “I have noticed even people who claim everything is predestined, and that we can do nothing to change it, look before they cross the road.” “Intelligence is the ability to adapt to change.” --Dr. Stephen Hawking.
Posts: 4363 | From: Waterloo, Ontario | Registered: Nov 1999 | IP: Logged
|
|
|
Mad Max
Sarge
Member # 622
Member Rated:
|
posted 07-17-2006 08:15 PM
AW ~ I don't think it's an OS problem because sometimes the problem was occurring before the PC even booted up i.e. Windows would shutdown and then the PC would not boot up again. Sometimes it would, other times it would stutter like it was trying to start then immediately stop again. By that I mean I would hear the drives and fans start to spin then immediately stop.Snaggles ~ I didn't notice anything but then I didn't look too carefully. Next I am in there I will check it out. One "annoying" feature of the new power supply seems to be that it controls the speed of the CPU fan somehow. Now my fan idles at about 1000rpm but when my CPU is busy it spins up way higher than that. I can't say exactly how fast it's going because every time I go to check, the the fan slows down again. For example, playing Hit Man Blood Money, the CPU fan speeds up but when I shut it down and open up Intel Desktop Utililites, everything has calmed down. Now why is this annoying? The noise the fan makes when it's at full pelt. It's not a bad noise, just louder than I am used to. -------------------- Miss you guys.
Posts: 1487 | From: | Registered: Aug 1999 | IP: Logged
|
|
WillyTrombone
Sarge
Member # 27
Member Rated:
|
posted 07-17-2006 10:09 PM
hmm... that is a stumper. The heat thing is just a good first guess with those kinds of problems. It's really common and easy to fix. Power issues can be a little harder to diagnose and will often present more than just random reboots (I've had a few computers that lacked adequate wattage, and they would have to startup twice. They would boot and then reboot once almost instantly then continue to post and load fine after that. My theory was that the fans and hard drives were overdrawing current but that once the first kick started them spinning, there was enough juice run.) If the PSU doesn't solve the problem, the next thing I would do is start removing or swapping out components like cards and fans and RAM modules and seeing if it runs alright. Reinstalling windows is another option that might be high on the list of most techs, but I personally hate to have to do that just because it's such a PITA to get everything reinstalled and reconfigured. Plus, it's not too highly likely that a software problem is the root cause here (though it is a distinct possibility. Maybe try grabbing all the newest drivers for your hardware and all the newest runtime packages and updates as well.) So ruling out power and heat, IMO the next likeliest thing is damaged or malfunctioning hardware Overheating video cards can cause reboots, but you'll usually have screen corruption or notice a correlation between heavy activity and stability problems. Ruling that out, blown out electronics these days rarely have any external presentation of damage so other than removing or swapping pieces one at a time, there's no sure-fire way to diagnose that I know of. I hate to say it, but it really is starting to sound to me like it might be a mainboard or cpu problem. [ 07-17-2006: Message edited by: WillyTrombone ] -------------------- signature
Posts: 2844 | From: the edge of forever | Registered: Jun 1999 | IP: Logged
|
|
AcidWarp
Sarge
Member # 997
Member Rated:
|
posted 07-18-2006 03:25 AM
I don't see how the psu could control the CPU fan like that. Maybe pop the side off and take a look see under varying conditions.I could be your power supply ratcheting up as load increases (as it would while gaming). -------------------- “I have noticed even people who claim everything is predestined, and that we can do nothing to change it, look before they cross the road.” “Intelligence is the ability to adapt to change.” --Dr. Stephen Hawking.
Posts: 4363 | From: Waterloo, Ontario | Registered: Nov 1999 | IP: Logged
|
|
Mad Max
Sarge
Member # 622
Member Rated:
|
posted 07-18-2006 10:44 AM
quote: Originally posted by AcidWarp: I don't see how the psu could control the CPU fan like that. Maybe pop the side off and take a look see under varying conditions.I could be your power supply ratcheting up as load increases (as it would while gaming).
It's definitely the CPU fan. I did have the side off and I watched all the fans while idle. I then started the game and heard the fan speed up. This is not something I would do ordinarily but I stopped the fans manually one at a time until I determined that it was the CPU fan spinning harder. The PSU that I got is supposed to be a smarter one - whatever that all entails. Another difference is that it has ax12 connector to my motherboard whereas the old supply had only a 2x10. Here is a line from the spec of my PSU: "Fan Only power connectors allow True Power to control case fan speeds, reducing total system noise" -- however, my CPU fan is connected directly to the motherboard so I don't know what the PSU can do to affect it. I will write to Antec and see what they say. -------------------- Miss you guys.
Posts: 1487 | From: | Registered: Aug 1999 | IP: Logged
|
|
|
|
|
Mad Max
Sarge
Member # 622
Member Rated:
|
posted 07-18-2006 03:14 PM
from Intel's knowlegde base:What is Intel? Precision Cooling? Intel® Precision Cooling automatically adjusts the chassis fan speeds depending on the system's temperature. This feature reduces system fan noise by lowering the speed of the chassis fans connected to the front and rear chassis fan connectors. The processor fan connector is not controlled. Interesting because something is changing the speed of my fan. Edit: I am going to have to verify again that it is the CPU fan that is speeding up. I am sure it is but all this conflicting information is making me question my sanity!
[ 07-18-2006: Message edited by: Mad Max ] -------------------- Miss you guys.
Posts: 1487 | From: | Registered: Aug 1999 | IP: Logged
|
|
|
|
|
|
|
|
AcidWarp
Sarge
Member # 997
Member Rated:
|
posted 07-20-2006 12:40 PM
Heh, glad you got it sorted Max.I like the smart-fan feature, then again my CPU Cooler never gets loud to begin with (even at full blast). -------------------- “I have noticed even people who claim everything is predestined, and that we can do nothing to change it, look before they cross the road.” “Intelligence is the ability to adapt to change.” --Dr. Stephen Hawking.
Posts: 4363 | From: Waterloo, Ontario | Registered: Nov 1999 | IP: Logged
|
|
|
|